MyMidMichigan - Your secure online health connection

MyMidMichigan Frequently Asked Questions

Enrollment Questions: What is MyMidMichigan?; Is there a fee to use MyMidMichigan?; How do I sign up?; Who do I contact if I have further questions?

Your Medical Record: When can I see my test results in MyMidMichigan?; Why are certain test results not shared electronically via MyMidMichigan?; If some of my health information on MyMidMichigan is not correct, what should I do?; If I send a message to my doctor, when can I expect a reply?

MyChart For My Family: Can I view a family member's health record in MyMidMichigan?; Can I ask questions regarding a family member from my MyMidMichigan account?; Can my spouse and I share one MyMidMichigan account?

After I Have Enrolled: I forgot my password. What should I do?; Can you send me a new activation code as I have lost it, let it expire or did not receive it?; Where can I update my personal information (e.g., home address, e-mail or change my password)?

Technical Questions: How is MyMidMichigan secure?; What is your privacy policy?; I was logged out of MyMidMichigan, what happened?; What do I need to use MyMidMichigan? How do I download the MyChart App?; My activation code does not work, what should I do?

What is MyMidMichigan?

MyMidMichigan offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyMidMichigan, you can use the Internet to:

Request medical appointments.
View your health summary from the MyMidMichigan electronic health record.
View test results.
Request prescription renewals.
Access trusted health information resources.
Communicate electronically and securely with your medical care team.

Is there a fee to use MyMidMichigan?

MyMidMichigan is a free service offered to our patients.

How do I sign up?

Patients who wish to participate will be issued a MyMidMichigan activation code. Activation codes can be obtained during office visits, by calling MyMidMichigan Patient Support Line at (855)476-1298, or they can request an activation code by completing the online request form.

Who do I contact if I have further questions?

You may e-mail us at mymidmichigan@midmichigan.org, or you can call our MyMidMichigan Patient Support Line at (855)476-1298 Monday-Friday 8:30 am - 5:45 pm.

When can I see my test results in MyMidMichigan?

For tests that are performed during a hospital stay, results are typically available in 24 hours or upon discharge. Outpatient test results have a scheduled hold that gives your provider time to review your results and discuss them with you before they are released to your MyMidMichigan account. Participating providers can also push results sooner by manually releasing them once they have reviewed them. To expedite your results, you may send a message to Customer Service from inside your portal account with a request to release your results as soon as they become available, without the scheduled hold. If you have any questions or concerns about your results, please contact the provider who ordered your test. Test results from an admission are viewable during an admission after about 24 hours. Most results will be available to view in the portal upon discharge.

Why are certain test results not shared electronically via MyMidMichigan?

Your provider is able to determine which types of test results are able to be accessed through MyMidMichian. Further, tests of a very sensitive nature are not released to MyMidMichigan.

If some of my health information on MyMidMichigan is not correct, what should I do?

You may email us at mymidmichigan@midmichigan.org, or you can call our Health Information Managagement Department (HIM) at (855)476-1298 Monday-Friday 8:30 am - 5:45 pm. The HIM department will work with you and your provider to ensure your medical record is acurate.

If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyMidMichigan should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

Yes, you can. This is called proxy access and allows a parent (or guardian) to log in to their personal MyChart account and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service or select Share My Record from the Health menu. From there you can select "Friends and family access" and modify or add new access to your health record.

Can I view a family member's health record in MyMidMichigan?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyMidMichigan account, and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service.

Can I ask questions regarding a family member from my MyMidMichigan account?

MyMidMichigan offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

Can my spouse and I share one MyMidMichigan account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyMidMichigan account.

I forgot my password. What should I do?

You may contact our MyMidMichigan Patient Support Line at (855)476-1298 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact us at mymidmichigan@midmichigan.org and after we verify your information, a new code will be sent via U.S. Postal Mail. Privacy issues prevent us from e-mailing a new activation code to you.

Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyMidMichigan and hover over Profile, select Personal Information and select the appropriate option.

How is MyMidMichigan secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyMidMichigan messaging is done while you are securely logged on to our website.

What is your Privacy Policy?

MyMidMichigan is owned and operated by MidMichigan Health and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MidMichigan.

I was logged out of MyMidMichigan, what happened?

We aim to protect your privacy and security of your information. While logged into MyMidMichigan, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyMidMichigan. We recommend that you log out of your MyMidMichigan session if you need to leave your computer for even a short period of time.

What do I need to use MyMidMichigan?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

You can also download the app for iOS and Android.

My activation code does not work, what should I do?

For your security, your activation code expires after 45 days and is no longer valid after the first time you use it. If you still have problems, email us at MyMidMichigan@midmichigan.org or you can call our MyMidMichigan Patient Support Line at (855)476-1298.